Results tagged “carol bartz” from Susan Mernit's Blog

Now that Carol Bartz is on board at Yahoo!, I'm sure she's meeting all the senior people and getting presentations of all the 2009 plans and the critical investments. Having lived through more than one change of the guard at Yahoo!, I'd counsel Carol to consider the following:

1)  Optimize premium service revenue
Who can you bring in-or bring back--to help optimize revenue from your premium services businesses? Have Small Business, Personals & flickr--three businesses with healthy paid services--been managed optimally, with the right investments (I think not). If you can add 8% to your revenue stream from these products, you'd see a very healthly number that would off-set concerns about your knowledge of the ad market.

2\) Reconsider local, local ad revenue and self-serve advertising.
What's the ROI to date on Yahoo's latest attempt to capture this holy grail? Unless you have the data that says yes, this may have been another huge investment on a nut Yahoo! won't crack.

3) Differentiate your advertising. Consider what to acquire to beef up strategic targets and markets.
Want women? Roll Shine up with some new properties. News? Clean up the mess in Santa Monica--that group has been left to wander in the desert for way too long.

4) Do NOT sell search for 100 days
Search makes Yahoo! a complete portal--and selling off the search business bit by bit was one part of what helped scuttle Netscape (of course, another part was getting rid of the Netscape search team!)

5) Be bold and pragmatic all at once
Yahoo! has made so many decisions by committee and concensus in the past few years, not always to its benefit. Have a vision and a strategy--and work from that, not committee-speak. Put eight senior execs in a room and they can talk themselves into anything. Don't go there.

6) Ask--and meet--the rank and file and get their ideas
That "NO" culture means that there are dozens, maybe hundreds of ideas filed away that could make things better or create new revenue and user engagement. Once you have a strategy, turn these folks on it--good will come out of it.

Great post over at DealBook by Jack Flack, aka Paul Pendegrass, deconstructing the Yahoo press release on Carol Bartz' appointment and reading between the lines (and into the backstory). Basically Flack says that the board choose her because she can sit at the table with Microsoft's Steve Ballmer and do a deal--and she's an experienced operating exec, aka bona fide.

Some bits that caused me particular glee (and appreciation):
"Yahoo: "There is no denying that Yahoo! has faced enormous challenges over the last year, but I believe there is now an extraordinary opportunity to create value for our shareholders and new possibilities for our customers, partners and employees."

Translation: There is now an extraordinary opportunity to create value for our shareholders because I bring no bad history to the negotiating table.

Yahoo: "We will seize that opportunity."

Translation: What would it take for you to drive it off the lot tonight?"


There's lots more here...all sharp and observant and funny.

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My friend Lisa Williams raises a good point in the comments on my Carol Bartz post. She writes:  "Susan, do you think this is an example of the "glass cliff"?

The Harvard Business Review recently revisited this phenomenon, where women are overrepresented in what they call "precarious leadership positions." That is, they're set up to fail by being given opportunities to lead only after a company is in so much trouble that it's too late to do anything except dismantle it.

So, your determination: golden opportunity, or glass cliff?"

The HBS piece Lisa is referencing, by Sylvia Anne Hewett, summarizes a piece of British research by MIchelle K  Ryan and summarized in a BBC piece, that makes the following points:

  • Women promoted into top corporare positions--CEO, Chairman, etc--are more likely than their male counterparts to have moved into a more risky or precarious role.
  • In a study of 100 companies during a period of overall stock-market decline those  who appointed women to their boards were more likely to have experienced consistently bad performance in the preceding five months than those who appointed men.
  • Appointment of a woman director was not associated with a subsequent drop in company performance.
  • Companies that appointed a woman actually experienced a marked increase in share price after the appointment.
  • Poor company performance may lead to the appointment of women to positions of leadership, viz, the glass cliff.
The piece also says "Women who take on leadership roles may be more exposed to criticism than men in the same position. They may also be in greater danger of being held responsible for negative outcomes that were set in train well before they assumed their new roles."

So, whaddya think? Did Carol Bartz step onto the glass cliff?
Or are things so bad at Yahoo! she can only make them better?



Just read Kara Swisher's post that Sue Decker is resigning and joining the board. Sounds true, not a surprise, After being passed over for the top role, isn't moving out of operational line of fire the smartest thing for her?

The Yahoo! release  says nothing about other staff, and Yahoo! has had enough talent drain for Bartz to move carefully and assess the facts, but she would be shrewd to turn to Hilary Schneider as the incumbent to help with that need. Not only is Hilary the freshest exec who's stayed on, she's had her own previous experiences with turn-arounds and she knows the online ad space, gets local and is just generally kick ass capable.

On the other hand, it would not be surprising for Bartz to bring in strong managers from outside Big Purple--but I predict Hilary is going to get a good workout with Bartz and a chance to prove herself--she surely has the skills.

What's Next? Carol Bartz and Yahoo!

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Congratulations to Carol Bartz for accepting the CEO role at Yahoo!

A female CEO who has a CS /engineering degree, has run a successful enterprise software company(and sat on the board of several others), has history with the VC community in the Valley, and started hammering on an IBM 1620 back in 1967 is nothing to sneer at, especially when the alternative was either nothing or some secret plan no one really knew (like, nothing?)

On one hand I want to say how thrilled I am that Yahoo! has chosen such a competent manager and long time CEO; on the other, even if she's not from the ad-driven side of the planet, I want to give her advice about what the company looks like from the edges of the inside, based both on my talking with people who are still there and what I hear from those who have left.
 
So, welcome, Carol, and here's some things to know:
  • The rank and file is hangin' in there, but they are pretty damned fried. Yahoo! is a sweet deal for certain sorts of front end engineer and product developer types, but even the most stalwart (survived 3 layoffs) are starting to look around.
  • Last time, the old guard won. Mostly, it's the old-timers--not the social media kids, the Microsofties, or the start-up animals--who are still there. And they protect their buddies, and their turf. So, remember, they've survived LOTS of re-orgs and, like moss, they're still growing there.
  • Yahoo finds it easier to say no to new things, especially if they are a tad R&D or don't fit into a fiefdom.  Flickr photo stock, Brickhouse Privacy Detective--there are lots of good ideas that went unfunded and were let go of because some big gun didn't want to put his (or her) neck out.
  • Yahoo also finds it easier to say no to old things, unless one of those big guns thinks it will advance their careers.  My knowledge of Yahoo! Personals is over a year old, but the lack of investment and support for what was always one of the most visited dating sites in the category, with a great rate of return, seemed inexplicable.
  • Yahoo! has fads. After all, doesn't putting all the resources on the next big thing usually result in a great solution? While the exec team doesn't like to bet on known risk, a couple of cute MBAs with a big slide deck (especially if they are expensive consultants) have been great reasons to do re-orgs and out everyone on new projects that, ultimately, fail to launch (or maybe are still in development, 12 months later, who knows?)
  • t's a great company.  For all the crap, and all the silliness, Yahoo! has some amazing people and good will it is hard to let go of. 
I would love to see you, Carol, revive Yahoo! and make it shine again, with all the promise and fervor I saw in 2006 when I got there.

I would also love to see you help the stock go back up, so all my friends who are left and came when I did don't have those shares underwater and shareholders have more value.

Carol you are coming into a media circus, and that, as well, is going to be challenging. Ignore the comparisons to Carly Fiorina that some fool will offer and just do your job--a fresh point of view from someone who describes herself as tough, but fair, will go a long way--especially coupled with operational excellence.
Susan Mernit

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