I attended and ran a breakout session at the Knight Foundation's media learning seminar on information needs of communities. After my breakout session, I created a white paper called "The Social Media ToolBox" , which offers a starting place for community foundations thinking about the ways to include social media.

You can find "The Social Media Toolbox" white paper (pdf) in the resources on the infoneeds.org site; more video from the gathering in the Knight Information needs event blog.