Maybe one of my favorite posts ever from the lovely Steve Rubel on Dell and the Jarvis thing and the BizWeek piece in the bloghouse.
Steve says:
To my friends at Dell, here's some free advice that can help you turn this around. You are now passed the point of no return. Dell needs to act now. Here are just three of the steps you might want to take to re-build your credibility with bloggers ...more at Micropersuasion.