Technorati: Why customer service matters so much

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Robert Lindsay had the best experience when he called Technorati about a problem--and they treated him like a king. (Via Blog Herald)
If you think this post about Technorati's great service isn't going to populate all over the blogosphere, think again--we're in a world where the best outcomes--and the worst--can make lots of noise.

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Susan Mernit BlogHer Contributing Editor button

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This page contains a single entry by Susan Mernit published on February 28, 2005 6:32 AM.

It's 11 PM, I'm still working, and I have a killer day tomorrow was the previous entry in this blog.

Bill Burnham: Wish I could short still AOL is the next entry in this blog.

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